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How To Provide Quality Customer Delivery Service In Online Retail Business

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quality customer delivery service

How To Provide Quality Customer Delivery Service In Online Retail Business

quality customer delivery service

Quality customer delivery service is an integral and essential part of every retail business around the world. If you are in the online retail business, then you must do everything within your power to ensure that your customers experience good customers delivery service at all times. You must understand that there are many priorities in running a business but none should be above your customer’s happiness. Without happy customers, your online retail business won’t survive for a long time.

Also read: How to source funds for your startup

Running an online retail business entails you can’t see the customer physically to interact with him or her. This is the more reason you must provide quality customer delivery service that is beyond exceptional. Most times, your customers will express the desire for a fast delivery service, free delivery, etc. When providing such services to your online customers, you need to ensure that the delivery service is top-notch from beginning to the end.

There are many things that influence in-store experience such things as price, product quality, etc, but quality customer delivery service will always be the first consideration. You might not have control over your competitors, environmental conditions, etc; but the way you respond and deliver to your customers is entirely under your control. This is the reason you must find ways to provide your customers with the best delivery service.

In this article, I have compiled important tips that will help you provide quality customer delivery service in your online retail business. So, let’s get started already!

Tips On How To Provide Quality Customer Delivery Service

  • Respond To Your Customers As Quick As Possible

Speed is one of the most important factors to consider when it comes to providing quality customer delivery service. You need to understand that when your customer leaves a request, he/she demands a quick response and doesn’t want to know how many people are waiting on the queue. A report by Frost showed that 41% of customers surveyed pointed being put on hold as their biggest frustration. If you wish to ensure that at least 41% of your online retail customers are not frustrated, then you must have a quick response customer support system.

You need to understand that your customers desire and expect excellent communication right from the onset. So, you have to provide your delivery options and information on your product page for your customers to have easy accessibility. You note that online retail customers don’t enjoy searching for information, once they find it difficult to get the needed information; they will look somewhere else within a few clicks.

  • Have Good Knowledge Of Your Customer Persona

When you understand your customers wants and needs, it will make it much easier to have great interactions with them. You need to get to know your customers if possible reach for the personal level. The greatest salesmen understand that people buy more on the emotional level than on the national level. It will be good if you remember your last conversation with that particular customer or even their names. People feel valued when they sense that you are making an effort to know them as an individual and not just “another customer” that brings the money. The bottom line is this, make your customers feel valued anytime you communicate with them.

  • Keep Your Customers Updated At All Times

Because you run an online retail business, your customers rarely see you and this makes prompt availability of changes and updates very important. The key to having a quality customer delivery service in an online retail business venture is good communication. Right from the email to tracking service, ensure your customers are updated throughout the process. When you do this, it automatically gives your customers peace of mind and the assurance that you are in control of the process. It will inform your customers that their good is in the delivery process and therefore create trust between you and your customers.

  • The Delivery System

Without a good delivery system in place, all your previous efforts will be close to zero. You must ensure that item packaging and distribution is in good order. Aside from ensuring you retain your customers, it also influences your profits and the longevity of your business. Engage the services of quality courier service providers that will always meet up with the delivery time at all times. Imagine telling your customer that his goods will get to him within 24 hours, but it took your courier service provider a week to deliver. Irrespective of the quality of your product, such customer will hardly visit your website for another transaction.

Also see: How to ensure your startup success

  • Consider Your Returns

Oftentimes, a lot of online purchases are returned due to one reason or the other. Your quality customer delivery service should also involve creating a seamless channel that will enable your customers to return items back to you should there be the need for that. You can offer free returns, or make use of courier service just like the delivery process. It is very important to inform your customers about the length of time it will take to refund their money after returns. This will enable them to know when to expect their refund from you.

Conclusion

You must understand that there is much to starting an online retail business than just deliveries. However, if you desire to build a lasting brand and customer loyalty in the online retail industry, quality customer delivery service is among the top priorities.

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How to Start Buying from Aliexpress and Make Money

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Are you looking for a good business idea that will bring you some cool cash within a fairly short timeframe? Then you should consider buying and reselling goods (importation) from Aliexpress.

What is Aliexpress? Why Should You Use It?

According to Wikipedia.org, ‘AliExpress is an online retail service based in China owned by the Alibaba Group. Launched in 2010, AliExpress is made up of small businesses in China and other locations like Singapore that offer products to international online buyers. The Company (AliExpress) facilitates small businesses to sell to customers all over the world.

How to Start Buying from Aliexpress and Make Money

How to Start Buying from Aliexpress and Make Money

You might be wondering if it’s safe to buy from Aliexpress. Well, it is very safe to buy from this Chinese site in fact, safer than buying from other e-commerce websites you might know of or that you are used to. This is because in Aliexpress, you are protected no matter what you buy as far as you buy it directly from the site.

Again, why this is so is because, most of Aliexpress suppliers who list their products on the site are legitimate. Hence, it is very safe and reliable to buy from Aliexpress. But there are still a few bad eggs on the site of which you should be aware of and refrain from.

Why Are Products So Cheap In Aliexpress?

A common question asked by many people is, “Why are products so cheap in Aliexpress?” this is a genuine question because many people think that most of the products on Aliexpress are not of high quality because of their low prices but this is very wrong!

Aliexpress products are cheap because most of the merchants selling products on Aliexpress are based in China. Since most of their products are manufactured there (in China) and this is not done by a few companies but hundreds of companies, the market forces significantly bring down the price of goods.

Besides, the cost of production is relatively cheap, China has a lot of resources to deploy easily plus ready technologies which significantly reduce the production cost. Finally, given its huge population statistics (Over 1billion people), the cost of labor is cheap too. When combined these ergonomics help in pulling down the price margins for goods compared to other parts of the world. These and more reasons account for why most of the products made in China are Cheap.

The Two (2) Modes of Buying from Aliexpress.

There are two ways of buying and reselling goods from Aliexpress namely (1) importation business and (2) dropshipping. each of these ha its advantages and disadvantages. In an earlier article, I did an in-depth analysis of what these two (2) forms of buying from Aliexpress entail, their pros and cons. Do well to check the article here.

For more resources on importation business in Nigeria, please read this free guide where I explained this subject matter in detail.

You should also check out my additional guide on how to start dropshipping business in Nigeria.

For this guide, my focus is on both importation business and dropshipping. The section below shows a summary process for buying from Aliexpress and reselling whether you choose importation business or dropshipping or both.

Step-by-Step On How to Start Buying from Aliexpress and Make Money

To start buying from Aliexpress to sell and make profits, here are some tips to help you:

(1) Choose a Specific Niche.

Choose a very targeted group of products that are always in high demand all or nearly all the seasons. This is called the target “general” niche. After choosing a target niche, proceed to choose a good category (that fits your interest) from that niche. For example, you can choose “Ladies’ Wears” as your target niche then choose “Shoes and Bags” as your category.

(2) Compare Shops Offering Products In Your Niche.

If you choose ladies’ wears as your niche, for example, then you should visit some shops in your area (or in your town and/or wherever you want to sell to) to see the kind of ladies’ wears that are trending at the time. Once you’ve known what sells, go to Aliexpress and check if you can find the product there.

If you see the products, begin checking for and consulting or checking with the sellers or suppliers of the products on Aliexpress. While doing this, please make sure that your prospective Aliexpress supplier is reliable. You can check reviews from his previous customers to know if he/she is worth doing business with or not.

(3) Order Samples.

Before you start bulk-buying what you are going to resell, order some samples. This will enable you to know whether the products are good or not. Also, it will open your eyes to the time taken before products are delivered.

(4) Buy the Products, Market It.

After you’ve ordered the product  samples, tested and found them to be market-worthy, the next thing you have to do is to go ahead and start buying the products for sale. However, understand that your brand will not spread if you don’t advertise it effectively.

There are many ways to advertise or market a business. If you make a website to use for your advertorials and marketing, make sure it is customized and that your product’s pictures are of high resolution. You can run Facebook adverts (ads) or contact social media influencers to help you promote your brand.

(5) Focus on the Welfare of Your Customers.

Nothing much to say here than this, “take your customer’s welfare and user experience seriously and reap continuous rewards. Neglect this and sit back to lick the consequence”. That’s self-explanatory enough. Isn’t it?

Conclusion

To start buying from Aliexpress and reselling to the local or international audience, make sure that you buy what is trendy and in high demand else you might end up not getting customers and run into severe loses. Ladies wears and fashion items are good categories to choose because there is always a new trend that sells like hot Shawarma and the demand is always high. I wish you the best of luck in this industry. Thank you for reading.

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